Privacy policy
Last updated: 11/06/2024
Loom Labs is committed to protecting the privacy of our students. This Privacy Policy details our approach to managing personal information, including how it is collected, utilised, and shared, specifically within the realm of our tutoring services.
Information on Personal Information
We collect personal information from our users upon registration for our tutoring services. The types of information we gather include (but is not limited to) names, addresses, email addresses, phone numbers, academic information, billing details, as well as feedback and reviews.
This information is collected through various methods, such as during the booking of a consultation, the application process to become a tutor, or when details are provided via external tutoring platforms.
Loom Academy utilises this information to enhance the tutoring experience and to improve how we engage with potential students.
Whenever we gather personal information, we aim to clearly explain the purpose of this collection and how it will be used. This ensures transparency and fosters understanding between us and our users.
We emphasise the importance of safeguarding your data, and our commitment to its protection. Additionally, when we collect personal information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
How We Use Your Personal Information
We utilise the personal information collected to deliver our tutoring services effectively. This includes processing payments, facilitating communication with users, and enhancing the overall quality of our offerings.
Additionally, we may employ this information to share promotional offers or newsletters with you. It's important to us that you have control over your preferences; therefore, you have the option to opt out of these communications at any time.
Disclosure of Personal Information
Your personal information is handled with strict confidentiality. However, there are certain situations where it might be shared:
Third parties where you consent to the use or disclosure;
Where required or authorised by law; and
Trusted third-party service providers who assist in operating our website and delivering our services may have access to your personal information, but strictly for the purpose of performing these services on our behalf.
Access to Your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access to your personal information, please reach out to us with a written request. To safeguard your information against unauthorised access, we will ask for proof of identity before fulfilling your request. This step ensures that we are releasing the information directly to you or to an authorised representative.
Cookies
Our website utilises cookies to gather information on how visitors interact with our site. Cookies are tiny data files transferred to your web browser, which do not personally identify you.
The primary purpose of collecting data through cookies is to analyse web traffic statistics. This analysis aids us in enhancing the overall user experience on our website. Additionally, cookies may be used in our online advertising campaigns, including marketing strategies.
Should you prefer not to allow the use of cookies, you have the option to opt-out by modifying the settings in your web browser.
Acceptance of the Privacy Policy and Any Updates
Our Privacy Policy is subject to change at any moment. By utilising Loom Academy's services, you consent to adhere to the most recent version of this policy. We encourage you to review our Privacy Policy periodically to stay informed of any updates
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at academy@loomlabs.au